Start by recording the problem
Many tenants search for what to do when a landlord is not fixing repairs, damp, or mould. The first step is to create a clear record. Write down what the problem is, when it started, which room is affected, whether it is getting worse, and how it affects health, safety, heating, hot water, or daily living.
Take photographs or videos where useful and keep copies of all messages.
Know the landlord's repair responsibilities
GOV.UK guidance says landlords are responsible for many repairs, including the structure and exterior, sinks and sanitary fittings, heating and hot water, gas appliances, electrical wiring, and damage they cause while attempting repairs.
Tenants are usually responsible for damage caused by themselves, family, or visitors, and should only carry out repairs if the tenancy agreement allows it.
Report repairs in writing
Tell the landlord or agent in writing. Include the date, property address, problem, photos, and what you are asking them to do. If it is urgent, make that clear.
Unless it is an emergency, landlords should usually give at least 24 hours' notice before visiting to inspect or carry out repairs.
If nothing happens
Citizens Advice guidance says tenants should keep evidence and keep paying rent, because withholding rent can create arrears and eviction risk. If the problem affects health or safety, tenants can report it to the local council's Environmental Health team.
Get advice before taking legal steps or withholding payment.
How DoorHop helps
DoorHop helps record maintenance issues, photos, updates, and outcomes in one place. That matters because repair problems are easier to handle when the timeline is clear.
Good maintenance records protect tenants, landlords, and agents because everyone can see what was reported and what action followed.