Accessibility

Accessibility Statement

Last updated August 20, 2026. This statement explains the accessibility approach for DoorHop public pages and core portal workflows, together with current limitations and support routes.

Commitment

Accessibility matters to this service

DoorHop aims to support people using keyboards, touch devices, zoom, mobile screens, and a range of assistive technologies across public information, applications, portal access, and related housing workflows.

If DoorHop is deployed by or for a council, housing association, or other public-sector operator, local accessibility review and publication requirements should be checked before wider public launch.
Design

How DoorHop is designed to help

  • Clear page headings, consistent navigation, and structured sections.
  • Labeled form controls, explanatory field text, and responsive layouts across desktop and mobile.
  • Keyboard-accessible buttons and links for core navigation and public actions.
  • Readable contrast, spacing, and page scaling intended to work with zoom and smaller screens.
Limitations

Known accessibility limitations

Some workflows may still need improvement, especially complex dashboards, generated previews, uploaded document formats, image-heavy content, or third-party pages such as payment or embedded provider tools.

  • Uploaded PDFs, scanned files, and third-party content may not always be fully accessible.
  • Some new or admin-facing features may require additional testing with screen readers and keyboard-only use.
  • Accessibility status can vary between deployments where branding, content, or external services differ.
Support

Getting accessibility help

If you have difficulty using DoorHop or need information in a more accessible format, use the support page or contact the organisation operating your workspace first.

If a housing team, landlord, or council invited you to the service, they may need to provide alternative communication, assisted access, or local support arrangements.

Improvement

Ongoing review and improvements

Accessibility should be reviewed as the product changes. Operators should test key public and tenancy journeys regularly, especially before major rollouts, council pilots, or wider resident use.

Feedback about barriers, confusing forms, focus issues, contrast problems, or inaccessible documents helps prioritise fixes.